Terms of Service

Quotes and bookings

Prices quoted by phone, WhatsApp or through our online form are based on the vehicle and fault details you give us. If the vehicle or fault differs on arrival, we will confirm any revised price with you before starting work.

Mobile callouts

We attend your home, workplace or roadside within our coverage area. Arrival times are estimates and can be affected by traffic and earlier jobs. You must provide a safe, legal and accessible place for us to work on the vehicle.

Payment

Payment is due on completion of the work unless agreed otherwise in advance.

Warranty

Lifetime Software Warranty: applies to the software work on that vehicle. If the covered software work develops a problem, we correct it again. Later software updates or recalls void the warranty. Callout charges, including any emergency callout charge, are not covered.

No Fix, No Fee

If we cannot complete the job, there is no charge.

Vehicle use and the law

Modifications to emissions-related systems may affect a vehicle's compliance with road-use regulations in some territories. Work is carried out at the owner's request and it is the owner's responsibility to ensure their intended use of the vehicle is lawful. If you are unsure, ask us before booking.

Liability

We carry out work with reasonable skill and care. Nothing in these terms limits liability for death, personal injury or anything else that cannot be limited by law. These terms are governed by the law of England and Wales.