“Friendly and efficient service, sorted out my adblue issue and did a stage 1 remap on my range rover. Would use again”
Dec Halford
3 Oct 2026
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Seeing an AdBlue system warning or a no restart countdown on your Ford Tourneo Custom's dashboard can be frustrating, especially for a vehicle you rely on daily. Fix My AdBlue offers a specialist mobile service, coming directly to your home or workplace to resolve the issue with a software solution. For a precise quote and to check availability, please provide your vehicle registration and postcode.
24/7 Emergency Callouts Available
Emergency Mobile AdBlue Assistance. Additional emergency callout charge applies. Subject to availability.
01Common AdBlue warnings
This is the most urgent warning, counting down the miles until your Tourneo Custom is prevented from starting. It is typically triggered after the system detects a persistent fault it cannot resolve.
The system may display this message if it believes the fluid in the tank is contaminated or doesn't meet the required specification. This can be caused by a sensor fault rather than an actual issue with the AdBlue liquid.
A generic but serious warning indicating a fault has been detected somewhere within the SCR and AdBlue system. This could be anything from a sensor failure to a problem with the injector or pump module.
Your Tourneo Custom has NOx sensors to measure exhaust gas emissions, and they are a common point of failure. A faulty NOx sensor can trigger AdBlue warnings even if the rest of the system is functional.
The system may report an incorrect AdBlue level or fail to recognise that you have refilled the tank. This is often due to a faulty level sensor inside the tank assembly, leading to persistent warnings.
02Our service
Our process begins with a full diagnostic scan to understand the faults stored in your Tourneo Custom's engine control unit (ECU). We then apply a specialist software solution to program out the AdBlue system, often referred to as an AdBlue Delete or AdBlue Removal. For some newer models, the ECU may be protected and require unlocking at an additional cost, which we confirm before starting any work. This is a software only modification performed at your home or workplace, and we can also provide quotes for optional performance or economy remaps subject to vehicle suitability.
03Why choose Fix My AdBlue
From booking to completion, our experienced mobile technicians make the process straightforward.
We confirm your vehicle, location, service and appointment.
On the day, your technician calls with an estimated arrival time.
We connect diagnostic equipment, check the vehicle and identify relevant faults.
We read the original ECU software, prepare the AdBlue modification and apply it.
Final diagnostics, applicable fault-code resets and checks to confirm the agreed work is complete.
We take payment, provide a receipt and explain the applicable software warranty.
04Vehicle compatibility
Does my Ford Tourneo Custom have AdBlue? For your Ford Tourneo Custom, we check the registration, engine, build specification and ECU details rather than assuming fitment or service support from its age or badge. However, not every diesel Tourneo Custom from every year will have it, as it depends on the specific emissions standard the vehicle was built to meet. The only certain way to know is for us to check your vehicle's registration.
Whether it's an AdBlue warning, a fault that keeps returning or a restart countdown, we can check your Ford Tourneo Custom's compatibility and help you arrange the right service. Our mobile technicians come to your home or workplace.
Optional extras
While arranging your mobile AdBlue appointment, you can also ask about economy or performance remapping and our additional DPF and EGR software services for your Ford Tourneo Custom. We'll confirm which options are available for your vehicle.
Customer questions
Still unsure? Send us your registration and a photo of the warning on WhatsApp.
Ask on WhatsAppThis often happens when a system component, like a level sensor or NOx sensor, has failed. The system cannot reset itself because it still sees a fault, even with a full tank of fresh AdBlue.
Yes, we can help as long as the countdown has not reached zero and the vehicle can still be started. We advise contacting us as soon as possible to avoid a non start situation.
Whether unlocking is needed depends on your Ford Tourneo Custom's specific ECU hardware and software. Some supported protected ECUs need specialist unlocking, which costs extra and is confirmed before booking; the vehicle's age alone does not establish this.
The engine badge or model year alone does not confirm AdBlue fitment or software support for your Ford Tourneo Custom. Send your registration so we can check the engine, emissions specification and ECU details before confirming suitability and a quote.
SCR stands for Selective Catalytic Reduction, which is the official name for the AdBlue system. NOx sensors measure Nitrogen Oxide gases in the exhaust; faults with either will trigger dashboard warnings on your Tourneo Custom.
Yes, we regularly work with business clients and fleet operators. We can arrange to service multiple vehicles at your premises, often providing a tailored quote for bulk bookings.
A typical software removal on an unlocked ECU takes around one to two hours from arrival. If your vehicle's ECU requires unlocking, the process will take longer, but we will confirm all timings with you beforehand.
We are based in Slough and our mobile service covers a wide area including Heathrow, London, the South East and much of England. Same day or emergency callouts are subject to technician availability.
The price depends on your vehicle's specific ECU type and year. For an accurate, no obligation quote, please contact us with your registration number and postcode.
No, they are just two different names for the exact same software service. We simply reprogram the ECU so it no longer requires AdBlue to function.
Yes. Our standard hours are Monday to Sunday, 8 AM to 8 PM. Emergency callouts are available 24 hours a day, 7 days a week, subject to location and availability. An additional emergency callout charge applies and is confirmed before dispatch.
Send us your registration and postcode. We'll check your vehicle, explain the service, confirm your quote and arrange an appointment. Straightforward from start to finish.
Related
These are shared codes found on many diesel vehicles, not faults confirmed for every Ford Tourneo Custom. Whether a code applies depends on your vehicle and its diagnostic results.
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